Here are just some of the comments and reflections that we regularly receive from participants of our workshops. We value these greatly and always reflect on them ourselves to see if there is a need to introduce developments or innovations to maintain our very high standards!
Please read the following terms and conditions or download a PDF copy
Thank you for considering holding a Successful Diabetes workshop!
Workshops and other services can be purchased by making an initial enquiry by telephoning or emailing Successful Diabetes. The telephone number is 07885 499943 (Rosie Walker) and email This email address is being protected from spambots. You need JavaScript enabled to view it.
Discussions will then take place by email or telephone to determine the exact nature of the product requested, dates, venues and other organisational aspects.
Payment will be by invoice on confirmation of the booking. Invoice terms are 14 days.
Please note that booking a workshop indicates acceptance of Successful Diabetes terms and conditions, particularly in relation to cancellation and postponement charges for short notice changes (see below).
Agree the workshop to be provided with the organiser, including any specific tailoring of an existing product, to meet the learning outcomes agreed.
Deliver the service that has been booked to meet the outcomes agreed with the organiser.
Provide all relevant resources and materials except where agreed otherwise.
Provide a write-up of the workshop content if required and if agreed in advance of the workshop being held.
Select the workshop they require and identify the outcomes they wish the service to achieve.
Liaise with Successful Diabetes to agree mutually acceptable dates and timings of the service.
Arrange the venue, venue equipment and refreshments for participants.
Contact participants and provide them with all necessary information about the event.
Provide Successful Diabetes with invoice address details and ensure payment is made promptly on receipt of an invoice.
Ensure that Successful Diabetes copyrighted materials are not duplicated without prior permission.
Cancellation by the organiser more than 4 weeks in advance - no charge.
Cancellation by the organiser 2-4 weeks prior to the event - 25% of the service costs.
Cancellation by the organiser within 2 weeks of the event - 50% of the service costs.
Cancellation charges will include any travel and accommodation costs already paid where a refund of those costs cannot be obtained by other means.
Cancellation by Successful Diabetes - any monies already paid will be refunded unless the organiser wishes to use them to cover a future event.
If the organiser wishes to postpone an event, the cancellation charges above will apply, but if the event is rescheduled within three months of the original event, cancellation charges will then be deducted from the amount payable following the event.
Except where otherwise stated next to the workshop description or in a bespoke proposal, the costs of workshops are as follows:
Day or part day for up to 20 people: £1300
Workshops for greater number are costed on request
The costs of workshops are for the planning, preparation and delivery of the workshop content by the facilitator or facilitators.
Travel costs for the facilitator/s (which may include train fares, mileage costs at inland revenue rates and parking charges) will be added to the costs of services, except where these are specified as included.
In cases where overnight accommodation is required for the facilitator, this will be added to the cost of the service unless booked and paid for directly by the organiser, except where this is specified as included.
An invoice will be sent within seven days of the workshop being confirmed and should be paid within 14 days from the date of the invoice.
Successful Diabetes reserves the right to charge interest at the rate of 5% per month on all accounts not settled within 30 days.
We have found that over 98% of commissioners and participants of our workshops say they are likely to recommend our workshops to others. We've also found that many of our customers return to us again and again to meet their learning needs.
But don’t just take our word for how successful our workshops are! These are typical of the positive comments that we receive in our workshop evaluations...
'I have enjoyed the day. It has been thought provoking. I feel enthused. Thank you'.
(participant, Motivation and Behaviour Change workshop)
'Food for thought! Realised that I ‘m a judgemental clinician eg pre-judge prior to consultation and will now attempt to address this'
(participant, Motivation and Behaviour Change workshop)
'It’s opened my eyes to the emotional and psychological impact of diabetes on patients'
(participant, Diabetes workshop)
'My changing in attitude and practice may engender patient change also'
(participant, Motivation and Behaviour Change workshop)
'Crossed arm exercise – really brought home how hard it is to change the familiar'
(Motivation and Behaviour Change workshop)
‘I loved the friendly, relaxed atmosphere’
(participant, Consultation Skills workshop)
‘I now understand the process’
(participant, Personalised Care Planning workshop)
‘I stayed awake for the whole afternoon – that’s unusual for me! Thank you'
(participant, Diabetes Update workshop)
‘Thank you for the workshop. It was a really good event to get us started and hopefully build momentum’
(organiser, Personalised Care Planning workshop)
'I have gained the understanding that behaviour is often a reflection of underlying concern’
(participant, Medical Communication Skills)
'Consultation skills were explored more than I have ever experienced previously'.
(participant, Motivation and Behaviour Change workshop)
'Useful to focus interview skills in a different and more patient led way. Ideas to take back to colleagues in the workplace'
(participant, Motivation and Behaviour Change workshop)
'It has made me decide that in future I will have the patient’s agenda before mine or the organisation’s'
(participant, Motivation and Behaviour Change workshop)
‘Fantastic facilitation’
(participant, Group Education Facilitation Skills workshop)
'One of the best study days I have attended for a long time – fabulous enthusiastic speaker'
(participant, Motivation and Behaviour Change workshop)
’I really liked moving around a lot and sharing and discussing experiences with colleagues’
(participant, Consultation Skills workshop)
’You have made a real difference to our beginning’
(organiser, Personalised Care Planning workshop)
’Friendly, positive and encouraging approach’
(participant, Medical Communication Skills workshop)
'Being able to explain simply the benefit of using the approach with evidence based, excellent outcomes'
(participant, Motivation and Behaviour Change workshop)
If you’d like to find out more about what people think about our work, you can read more from our satisfied customers on our testimonials page
We've put together a step-by-step guide to ensure your workshop is a success. Read it below or download your own PDF copy, complete with workshop terms and conditions.
Download PDF step-by-step guide
Choose your workshop. You may need to enlist the help of colleagues to decide, but if you are still unsure, we are happy to receive informal enquiries and we will be able to help you identify which programme will most closely meet your needs, or where necessary we can develop a tailor-made solution for you.
Identify the key people who need to attend. This may include your immediate colleagues, or you may wish to invite a wider audience. Equally, you may wish to hold a multidisciplinary workshop or limit the participants to a single discipline.
Our diabetes workshops are developed to help health professionals with skills and service development, and it can also be really useful to also invite people with diabetes to attend. This not only breaks down barriers but also provides useful insight into how the workshop content ultimately affects someone with diabetes attending your service.
Identify the funding you need. Up to date information about workshop costs is in the terms and conditions section of our website, and include cancellation and postponement charges for any last-minute changes of plan. Venue and refreshment costs need to be added to facilitator costs, although these can be kept to a minimum by using local facilities and participants bringing their own lunch. In our experience, local training budgets or pharmaceutical sponsorship are common ways of funding a workshop.
Decide where and when you want to hold your workshop. How far ahead? Which day of the week? Are there local limiting factors or clashes with other events? We can often run a workshop at relatively short notice but ensuring that people can attend is often the factor that influences how far ahead you need to plan.
Contact us, if you have not already done so. If you have an idea of which workshop you would like, and a rough idea of when (eg 'a Thursday in May'), this will make the process easier. We will answer any queries you have, and provide a number of dates for you to choose from.
Agree a date - one where your venue is available and when the participants are likely to be able to attend. We appreciate that dates can be subject to change, and our generous terms and conditions reflect that, so please approach us early if you need to alter a date you have already booked with us. We can provisionally hold a small number of dates for up to 2 weeks if you need time to confirm local arrangements.
We will liaise with you and other key people as required to determine the specific outcomes you want to achieve, and will confirm the programme and all arrangements in writing (usually by email).
We will supply all the information you need in terms of room layout, equipment required, breakout rooms (if required - this usually only applies to workshops of more than 20 people), and the timing of the day including break times and refreshment requirements.
In the month leading up to the workshop, we ask you to confirm your participant numbers, to ensure the workshop activities run smoothly and that we bring enough copies of any handouts for participants.
By following these steps we can ensure you have a successful, trouble-free workshop! You can of course contact us at any time if you require additional information or you have anything you wish to discuss. Our contact details are:
Telephone 07885 499943 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
That's it! By following these steps we can ensure you a successful, trouble-free workshop! You can of course contact us at any time if you require additional information or you have anything you wish to discuss.
Successful Diabetes has a long and proven track record of running skills-based learning and training events that:
Our workshops are delivered by us in your locality for up to 20 people (or as stated; larger groups costed on request). That means minimal travelling for everyone, and you can choose a venue that you like.
The majority of our workshops are of one-day duration, with a small number of longer workshops. This gives participants the time needed to process the content and identify how they can use their learning in everyday practice.
Our workshops are learner-centred, using evidence based methods that are enjoyable and effective, with no lectures!
Every workshop is guaranteed to result in an action plan that will make local practice more successful.
Online! Supporting and Assessing Emotional Health in Adults with Diabetes
Workshops Terms, Conditions and Costs 2023
Supporting and Assessing Emotional Health in Adults with Diabetes
Encouraging Attendance at Type 2 Diabetes Education
Non-Hunger Eating - Practical Psychological Skills Workshop
Diabetes for Care Home and Home Care Staff
The Diabetes Manual Structured Education Programme for Type 2 Diabetes
Supporting Young Adults with Diabetes
Developing and Delivering Diabetes Self Management Education
Advanced Consultation Skills for Motivation in Self-Management
Group Education Facilitation Skills
Personalised Care Planning for Diabetes and other Long Term Conditions
'NICE Working': Implementing Updated NICE Guidelines in Practice
Information for Commissioners of Health and Social Care
Download The Diabetes Manual Programme Information as a PDF
Request your 10-page 'e-sample' copy of the Diabetes Manual book contents
Download Successful Diabetes Position Statement on Type 2 Diabetes Education (opens PDF)
We are delighted that Successful Diabetes has been awarded a license from Warwick University to provide The Diabetes Manual Education Programme for Type 2 Diabetes and to make it available for commission to NHS, local authority, social care and independent organisations in the UK.
This represents a major contribution towards enabling all people with Type 2 diabetes access to education that is recommended by NICE and the diabetes audit standards, and meets present and future QOF indicators and CCG Outcomes Indicator Set (OIS)
Investing in the Diabetes Manual Programme will enable you to:
The DMP is a fully evidence-based, structured education programme for Type 2 diabetes in the UK. People undertaking it work through it at home in their own time, with an introduction and three scheduled, timed support contacts from their trained facilitator (for example, a Practice Nurse or Diabetes Specialist Nurse).
The programme lasts for 12 weeks and consists of a workbook (paper or electronic version), a relaxation audio disc / USB and a set of questions and answers, also on disc / USB. The person undertaking the programme keeps the book and discs / USBs for continuous further reference and use, to maintain their knowledge and motivation.
The DMP is theoretically based on self-efficacy and has been shown to enable people to be more confident and pro-active in self-managing their diabetes and making positive changes to their lifestyle. Engaging with the programme reduces HbA1c, a reduction shown to be maintained for 12 months.
The DMP is an ideal structured education solution for the majority of people with Type 2 diabetes, especially those who cannot or choose not to attend group-based structured education classes or where these are not available or capacity is limited.
It is for people with Type 2 diabetes of any duration, in any setting and with other conditions, both physical and mental health related. Its personal nature means that the pace and style of learning can be adapted by the individual, without losing any benefit.
A major advantage of the DMP is that it can be introduced and supported in practice, within existing diabetes clinical time, without the need for outside referral. Introduction takes approximately 30 minutes and the scheduled support contacts can be by telephone, email or face to face and last for 10 minutes. These can easily be arranged within existing diabetes clinical time and can be by telephone, email or face-to-face, by mutual arrangement.
Scheduled support meetings can also be arranged in small groups of diabetes manual users, where this is feasible, making them even more cost-effective and offering the benefit of peer support.
Successful Diabetes is a licensee of the Diabetes Manual Programme from Warwick University, where it was developed, and provides a single point of contact for information, training and ongoing supplies, making access to the programme efficient and cost-effective.
Training for Diabetes Manual Facilitators is comprehensive and lasts for 2 days, providing knowledge, skills and confidence in delivering the programme and scheduled support. Training includes an initial set of 10 manual programmes per facilitator. Further supplies are easily available, and linked to a unique and straightforward quality assurance and audit process, so that people with Type 2 diabetes receive consistent, quality education.
Training is provided by Successful Diabetes on site for groups of diabetes manual facilitators, identified locally (for example practice nurses from a CCG or a team of diabetes specialist nurses / educators in a hospital or community team). The commissioning body organises the venue, refreshments and people and Successful Diabetes provides the training, including all the materials and initial supplies and arrangements for ongoing supplies, facilitator support, QA and audit.
The training package also includes an annual update, held in the locality, for all diabetes manual facilitators, to maintain their knowledge and confidence and promote consistency of delivery.
2-day course and annual update, for up to 20 Diabetes Manual Facilitators, including 10 copies of the Diabetes Manual Programme per facilitator and all SD trainer costs: £14,000 + VAT.
This package provides structured education for 200 people with Type 2 diabetes.
Training for an individual practice or service is also available: we will be delighted to propose costs according your specific needs. Costs will include initial and ongoing training, initial diabetes manual programme materials, quality assurance and audit tools and trainer expenses.
Further supplies of sets of 20 Diabetes Manual Programmes are provided at a cost of £750 + VAT*, including delivery and quality assurance described below.
Supplies are linked to an online declaration of the diabetes manual facilitators’ continuing confidence and consistency of delivery and to the provision of a small amount of anonymised audit data including minimal clinical information. This enables the programme’s effectiveness to be monitored.
Diabetes Manual Facilitators are expected to attend a one-day update training (included in the training package) at least every two years and annually if they wish, so that they receive ongoing support for their work and to enhance consistency of delivery.
For a free, 10-page 'e-sample' of the Diabetes Manual book, copies of the research publications, to ask questions, discuss the Diabetes Manual Programme being delivered in your locality, or to register your interest (with no obligation), please contact us, email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 07885 499943. We’ll be delighted to talk with you!
Have Type 2 Diabetes and Looking for Information about 'Diabetes Manual Complete'? Just follow this link and we'll take you straight there!
