Successful Diabetes

Successful Diabetes

Webinar Recording and Resources now Available! Language Matters and Supporting Emotional Health


We're delighted to provide the recording of our Webinar on 30th September, alongside all the resources you need to put 'Language Matters: Supporting Emotional Health' for diabetes into practice!

View Webinar Recording here

Please take a moment to complete the Webinar evaluation survey here

Download Resources Listing as PDF Booklet: (contains the listing below) here

Q & A from the Webinar (PDF Booklet) - here

Resources Listing:

Primary Resources:

NHS England: ‘Language Matters: a position statement’ 



Diabetes UK: ‘Diabetes and Emotional Health: A practical guide to supporting adults with Type 1 and Type 2 diabetes’



Successful Diabetes: The Successful Diabetes Language Challenge


International Website (Newly lauched September 2020!)Language Matters Diabetes


Peer Support (UK):

The Great Britain Diabetes Online Community

Use #gbdoc on Twitter to interact with other people living with diabetes


Diabetes UK:  'Community' Pages:


Young Adults and Diabetes: Diabetes UK Pages


A Further Learning Opportunity

A 3 - hour online, interactive workshop ‘Supporting and Assessing Emotional Health in Adults with Diabetes’, presented by Rosie Walker and Keith Meadows is available for registrations here:


Resources recommended by individual speakers:

Cathy Lloyd

Language Matters: A UK Perspective (Review) here (Opens/Downloads PDF)

Cathy is presenting a further Webinar on ‘Language Matters’ on 5th November 2020. Details here:


Peter Jennings


Time in Range: Blog:


EASD e-learning module about time in range here:

Guidance on Time in Range here:



Keith Meadows:


The Diabetes Health Profile: Details here


Arie Nouwen:

Why Psychosocial Care Matters: Podcast Series


Psychosocial Aspects of Diabetes (PSAD) Organisation: Website


Bob Swindell:

Language Matters Publications from other Countries, including Diabetes Australia, American Diabetes Association (ADA), Association of American Diabetes Educators (AADE). These are all listed on this page:


Holt, R.,Speight, J (2017). The language of diabetes: the good, the bad and the ugly. Diabetic Medicine, 34, 1496-1497

here (Opens / Downloads PDF)


Diabetes UK: Learning Zone


Diabetes Etiquette - for people who don't have diabetes! (A PDF) here:



A full description of the Webinar, including speaker biographies, can be found here







NEW DATES! 3.5-Hour, Virtual Emotional Health Interactive Workshops 2022: 20 Sept; 5 Oct: Book Now!

Adding to our events to showcase and help put into practice Diabetes UK's 'Supporting Emotional Health'  practical guide, we are very proud to announce a 3.5-hour, limited-place, interactive, virtual workshop entitled 'Supporting and Assessing Emotional Health in Adults with Diabetes'. 

It's for any health professional working regularly with adults with diabetes and is a joint presentation from Rosie Walker of Successful Diabetes and Dr Keith Meadows, Health Psychologist of Health Outcomes Insights. Its aim is to give you more 'tools to do the job' to confidently support and/or assess emotional health in your encounters with people with diabetes.

Workshop dates for Autumn 2022 are now open for registration! The next ones are on Tuesday 20 September at 13.00 - 16.30 or Wednesday 5 October at 09.30 - 13.00.  Each workshop is limited to just 15 participants, and will include interactive, practical activities as well as presentations and discussion. The cost is just £50 per participant. We will be adding more dates according to demand, so do register your interest with This email address is being protected from spambots. You need JavaScript enabled to view it. if these dates don't work for you!  

We can also run the workshop for a group of colleagues, a team or staff if you prefer - please use the email address above to discuss this

Find all the details and how to book your place here


Download as a PDF

Download Registration and Payment Form


 *We're proud to say that this workshop is approved by Diabetes UK*


Language Matters and Emotional Health: Free, live Webinar on 30th September!

Are you keen to learn more or develop your skills further about diabetes-related language and emotional health? interested to delve a little further into this area? wondering why sometimes things people say about your diabetes can be annoying or upsetting? uncertain whether talking about emotions and diabetes might open 'a can of worms' ? If so, join us for this unique webinar to get to grips with these and other on for all the details!


Download as a PDF


An Invitation to….


Language Matters:


Supporting Emotional Health in People with Diabetes


A free, live Webinar on Wednesday 30th September 2020 10.30-12 Noon


For anyone living or working with diabetes


Please join our multidisciplinary, specialist panel, including people living with diabetes, on 30thSeptember 2020 at 10.30am to:


  • Learn and become more aware about the impacts of language and emotional health on living with diabetes
  • Find out practical ways to create or maintain a positive language and emotionally supportive environment in your encounters with people living with diabetes
  • Learn how to use and interpret reliable measures of emotional health
  • Access resources and materials to further develop your knowledge and practice about language and emotional health support in diabetes care


About the Webinar:


Hosted and funded by The Open University and the Association of British Clinical Diabetologist’s (ABCD) Diabetes Technology Network, (DTN) and approved by Diabetes UK, the webinar is based on two recent landmark publications: 


NHS England’s Language Matters: a position statement' and


Diabetes UK’s Diabetes and Emotional Health: A practical guide to supporting adults with Type 1 and Type 2 diabetes’ 


The panel will provide webinar participants with tips and insights into how to put the principles and evidence from these publications into day to day interactions between health care professionals and people living with diabetes.


Webinar Details:


The 1.5-hour event will feature a series of presentations, each followed by Q&As, and signposting to resources, in the following programme:


10.30: Welcome and Introduction: Mrs Rosie Walker


10.35: Why Language Matters in Diabetes Care: Professor Cathy Lloyd


10.47: Language Matters in Practice: Dr Pete Jennings (and person with Type 1 diabetes)


11.59: Understanding Diabetes and Depression: Professor Arie Nouwen


11.11: Type 2 Diabetes and Stigma – Understanding the Emotional Impacts: Mr Bob Swindell (and person with Type 2 diabetes)


11.23: How to Measure Emotional Health: Dr Keith Meadows


11.35: Essentials of Language and Diabetes: A quick guide: Dr Emma Wilmot


11.47: Summary Remarks from Panel Members: led by Professor Cathy Lloyd


11.55: Webinar Resources Overview: Mrs Rosie Walker


12.00: Close of Webinar


Webinar Panel:


Dr Peter Jennings: works as a Diabetes Specialist Nurse to support people who use technology to self-manage their type 1 diabetes. He is also a Senior Lecturer at Nottingham Trent University where he educates healthcare professionals about diabetes technologies and coordinates Learning about Looping Study Days( has been living with Type 1 Diabetes for 30 years. 


Dr Cathy Lloyd: Is Professor of Health Studies at The Open University. Her research includes work on diabetes and mental health and promoting positive and appropriate language for clinical encounters between people with diabetes and health care professionals. She leads the Community Interventions Network for Diabetes and Depression (CoIN-DD), a collaborative research group for academics, researchers and clinicians in Kenya, Uganda, Ethiopia and Tanzania.


Dr Keith Meadows: Is founder of Health Outcomes Insights, a consultancy focusing on patient centricity and wellbeing. He has more than 30 years’ experience in the measurement of the behavioural and psychological impact of living with diabetes and is author of the Diabetes Health Profile.


Dr Arie Nouwen: Is a clinical psychologist.  He was Professor of Psychology at Middlesex University until his retirement in June 2020 and is currently Honorary Professor at The Open University. His research focuses on the psychosocial and mental health aspects of diabetes mellitus with special emphasis on motivation to dietary self-care and on co-morbid depression. He is currently Chair of the Psychosocial Study group PSAD of the European Association for the Study of Diabetes (EASD).


Mr Bob SwindellBob was diagnosed with Type 2 diabetes in May 2013. He’s a Trustee of Diabetes UK a member of the Diabetes UK Diabetes Research Steering Group. he is a keen runner, one of parkrun's Event support Ambassadors and Event Director of Oak Hill parkrun in Barnet, North London. He tweets as @fractis.


Mrs Rosie Walker: Is a former Diabetes Specialist Nurse who now runs Successful Diabetes, an independent company providing person-centred workshops and resources for living or working with diabetes.  She co-wrote the NHS England publication 'Language Matters' and was part of the group who adapted 'Diabetes and Emotional Health: A Practical Guide to Supporting Adults with Type 1 and Type 2 Diabetes' for Diabetes UK.


Dr Emma Wilmot: Is a Consultant Diabetologist at University Hospitals of Derby and Burton NHS Foundation Trust and a Honorary (Consultant) Assistant Professor at the University of Nottingham. She strives to improve the lives of people living with diabetes through her work with the ABCD Diabetes Technology Network UK.


Webinar Director for the Open University: Mr Keith Hamilton, Technical Coordinator, Audio-Visual Department


How to join the webinar:


Please register here and, nearer the time of the event, you will be sent the link to watch and participate in the webinar. 

 After the webinar, a recording and all the resources signposted will be available to view, download and share from host websites


We look forward to you joining us for an interesting, lively and useful webinar! 


This webinar is approved by Diabetes UK who are also spreading the word here

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